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Tradesmen Frequently Asked Questions (FAQs)
 

As a tradesman you can contact us directly for certain issues. Our contact process and frequently asked questions will help you find a possible answer and provide you with tips along the way. If you are a customer click here. Here's how to find your answer:-

  1. Select a question or a topic listed to see some helpful information.
  2. Contact us if your question has still not been answered.

tradesmen.ie is a free online service for customers looking for a tradesman helping them get up to 4 quotes for their job. The customer fills in a form online describing the work that they want carried out and the type of tradesman they are looking for. We then send text messages and/or emails to all of the tradesmen who have expressed an interest in work in that area. The top 4 bidders for the lead who respond within 15 minutes are sent the customer contact details and get a chance to quote for the job.

Leads are bought using Credits which are purchased in advance. In order to get started you need to do the following:- 1. Pay the registration fee, 2. Submit at least 5 references from previous customers, 3. Verify your postal address. 4. Make a self declaration that you have public liability insurance and that you are legally entitled to provide the services that you advertise.

We may also request a copy of your photo Id, proof of your insurance, qualifications or other documentation at the initial registration stage or at a later stage.

To pay the registration, just log into your account and click the button that says, 'Pay Registration Fee' and from there, you will be guided through the rest of the process.

By signing up with your details in the "Register as a tradesman" section of the website you will receive job notices for free, this will aid you in seeing how many job leads for your trade and region are available. The basic costs are the initial registration fee and Credits which are purchased in advance.

A Minimum bid price is set which is roughly based on the value of the job and can cost from 1 Credit upwards depending on the value of the job. For example a lead for a small job worth €50 might have a minimum bid price of 1 Credit but a lead for a large job worth €100,000 might have a minimum bid price of 25 Credits or more. These prices are displayed above for illustration only. They are not fixed and will fluctuate up or down depending on supply and demand. To view more information on these and other fees you can check out our fees policy.

To pay the registration fee you can do this by going to the login page on the left hand side of the website. If you did not confirm your mobile number by replying to the text message you will not be able to log in to the website. If you did not receive a text message from us then please fill in the form here and we will look into it as soon as possible.

Once you have logged in click the link that says, "Pay Registration Fee". On this page you can pay by credit card or laser card. If you wish to pay by cheque, postal order, bank draft or EFT there is a link on the first paragraph of that page which will give you details about it.

You can log into your account by going to the login page on the left hand side of the website or login here. If you did not confirm your mobile number by replying to the text message then please fill in the form here and we will look into it as soon as possible.

If you have lost or forgotten your password there is a link on the log in page called ' Forgot password?'. Simply click on this link and follow the instructions to retrieve your password.
Please keep your password somewhere safe for access to your login page on tradesmen.ie

To edit any details on the counties you are interested in just log into your account and click the link that says, "Edit Counties/Areas and job values that you wish to receive leads for". Make any amendments that you require and don't forget to click submit before you exit to save your changes.

To edit any details on the trades you are interested in just log into your account and click the link that says, "Edit Profile". Scroll down to the section where it says, "My Tradesmen Categories is/are:".
To select more than one item, hold the CTRL key on your keyboard while you click on each item. Don't forget to click Save before you exit to save your changes and check the next page to make sure that all of the details you entered are all listed correctly.

To edit any personal details such as contact number or address etc just log into your account and click the link that says, "Edit Profile". Make any amendments that you require and don't forget to click submit before you exit to save your changes

To add a link to your website fill in the form here and we will add it for you.

If you have lost a customers details and you need to retrieve them you will find them in an email sent to you when you purchased the lead. If you still cannot locate their details, simply fill in the form here and we will send them to you as soon as possible.

If you were not able contact the person requesting the quotes for any reason please log into your account within 24 hours (within 6-8 hours if possible) and click the link that says 'Leads that I purchased' and then click on the ID number of the lead you wish to request a refund for and follow the instructions.

We will follow up your complaint with the customer. If we confirm that you have not been able to contact the person despite making all reasonable efforts, you will be entitled to a refund of Credits for the lead. We can normally only refund you for a lead if you contact us within 24 hours of purchasing it. Under certain exceptional circumstances, we can give a refund up to 7 days after the lead was purchased.

To add money to your account simply login and click on the link that says, "Top up your account by credit card". You can pay online by credit card or laser card.

Once you have logged in click the link that says, "Pay Registration Fee". On this page you can pay by credit card or laser card. If you wish to pay by cheque, postal order, bank draft or EFT there is a link on the first paragraph of that page which will give you details about it. If paying by cheque, postal order, bank draft or EFT please be sure to attach your name and ID number with the payment.

If you have stopped receiving leads by text message make sure that you have sufficient Credits on your account, you can do this by logging in to your account and you will see the number of Credits at the top of the Welcome page. If you forget how to top up please read the question above entitled, "I need to add money to my account, how do I do this?

If you have sufficient Credits in your account but aren't receiving text message you may have unticked this option in your profile. To re-enable receiving leads by text message please log into your account and click on the link that says 'Edit Profile' and at the bottom of that page you will see a tick box that says, 'I would like to receive notification of leads by Text Message'. Make sure that this check box is ticked. There is a small charge per text message for receiving lead notifications text message but there is no charge for receiving any other types of text message. You can see check the fees for lead notifications and all other fees on our fees policy

The amount of leads that you will receive on a daily basis fluctuates as it's based on the number of customer quotes requests that we receive on the website.

If you have suddenly stopped receiving leads please read the question above entitled, "I am not receiving leads by text anymore, what should I do?"

You can view recent leads by logging into your account and click the link that says, "View Recent Leads"

If you are not happy with the service we offer a 14 day money back guarantee.
You can try out the service for 14 days and if you are unhappy we will refund you the Registration Fee plus the value of Credits on your account.

Please note that you are not entitled to a refund if any of the information provided in your original registration is found to be false or cannot be substantiated. In addition to this, you are not entitled to a refund if you had previously registered with us and were suspended from using our service.

To avail of our 14 day moneyback guarantee please contact us here

We accept credit cards, laser cards, bank drafts, postal orders, electronic fund transfer and cheques. To make a registration payment please read the question above entitled, "How can I pay the registration fee?"

You can send payments to tradesmen.ie at the following address:
tradesmen.iebr
Jamestown,
Ballybrittas
Co.Laois

Please remember to make payable to tradesmen.ie

The maximum number of tradesmen who can buy a lead is four. Sometimes there may only be one or two tradesmen interested in a lead but if there are four or more tradesmen interested in a lead over an extended period, it will be sold on a first come first served basis. In this case bids are not an issue and you can request a lead simply by texting the lead Id of the lead you are interested in. If it's a case that there are more than four tradesmen requesting a lead within the first fifteen minutes then the lead will go to the four tradesmen with the highest bids. If the lead is in high demand, then you will need to include a bid when texting the lead Id to give you a better chance of securing the lead. You indicate how much you wish to pay for a lead by texting the lead ID number followed by a colon (:) followed by the number of Credits you wish to pay for the lead. For example if you wish to pay 15 Credits for lead ID 12345, then you text 12345:15 .

Each service provider will have a different method for working out how much they wish to bid based on the approximate value of the job, the location of the job, what percentage of leads you can convert into a sale and what your advertising budget is as a percentage of turnover. For example let's say you normally spend 10% of your turnover on advertising and you can convert 5% of leads into a sale. If a lead is offered to you for a job worth €3,000, you could multiply your advertising percentage of 10% by your lead conversion percentage of 5% which gives you a percentage of 0.5%. If a Credit was equal to a euro you could then multiply the approximate value of the job by this figure of 0.5% which gives you 15 Credits. This means based on these figures you could bid 15 Credits for that lead. We may at our discretion impose a minimum bid for certain leads to ensure the quality of the bids. These figures are used for illustration purposes only, you are the only person who can judge what you wish to bid for a lead.

If you have not received the automated email on registering with us first check and make sure that the email isn't in the spam filter. If you still can't find it please let us know by contacting us here

Yes there is a charge per lead notification sent by text message but there is no charge for receiving any other types of text message. You can choose not to receive lead notifications by text message by unticking the check box at the bottom of your profile which says, "I would like to receive leads by Text Message". Please note that by opting to receive lead notifications by text it does not guarantee that you will get a chance to quote for the job. It is only the first 4 tradesmen who reply to the text message and have enough Credits on their account who get a chance to quote for the job. You can see check the fees for lead notifications and all other fees on our fees policy

When you register on tradesmen.ie you will receive lead notifications to your email for free, to receive lead notifications by text message you must pay the registration fee and then you will receive leads by text message and email. If you don't want lead notifications by email into your inbox the best thing to do is set up a rule in your email program (Microsoft Outlook or whatever you use) that filters all of the emails with the subject beginning with the word, 'LeadId' into a different folder.

To make a registration payment please read the question above entitled, "How can I pay the registration fee?"

Please note that you must always provide a valid email address as all correspondence from tradesmen.ie is via email which includes any offers and promotions as well as important changes to the service and terms and conditions.

You can select to receive leads by email only by contacting us here.

Credits are units of value that are purchased in advance and used for buying leads, sms notifications and other services. We are planning to introduce the new Credits system at the end of 2021. Until the Credits system is implemented, everything will continue to work as normal.

When the new system is implemented, the leads will be priced in Credits rather than euros and if you have an existing credit balance, it will be automatically converted to Credits. Then you can use those credits to purchase leads and when you text in a lead, you can do so in the same format as before by just texting the lead id on it's own e.g. 123456 or by texting the lead Id, a colon and the number of Credits you wish to bid on the lead e.g. 1234567:10

If your credit balance hasn't been converted to Credits and you are waiting to buy leads, you could try bidding on a lead and it should automatically convert your existing credit balance before the lead is sold to you. This should happen within an hour or two of bidding for the lead. If that doesn't work, please contact us here and we will look into it asap. You can also log in and top up your account to purchase Credits and any existing credit balance that you have will be automatically converted to Credits later if it hasn't been converted already.

If you have any additional questions that you have not found the answer to above then please let us know here and we will get back you regarding our query. You can also view more information on our User Agreement, Fees policy, Conditions for obtaining leads and our Tradesmen Code of Conduct